Response Time
If you have questions about your account, withdrawals, payment methods, bonus balance or free spins, our Spinju support team is ready to help. We can assist with KYC and account-related issues, technical concerns, or general feedback on featured games, active promotions, slots and live casino sessions. For fast help use live chat or email; for detailed account enquiries our agents will guide you through verification and withdrawal steps. We also handle recent wins queries and help with responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 30 min) |
| General enquiries | [email protected] (billing, general queries, bonus balance checks) |
| Affiliate enquiries | [email protected] (partner programme) |
| Phone | +44 20 7946 1532 (voice) |
| Working hours | Mon-Fri, 08:00-22:00; 24/7 live chat |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or cases that require explanations or supporting documents. Please send messages to [email protected] with a clear subject line and up‑to‑date contact details so we can process your request without delay. Attach relevant documents and include your account ID to speed up verification and resolution.
Contact Form
Response Time
Support response times vary by request. Most inquiries receive a reply within one business day, typically during our support hours. Simple account or payment questions are handled quickly; complex cases such as KYC checks or investigations may take longer depending on the issue and required verification. We'll keep you updated and aim to resolve every case as promptly as possible.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please share them with our team. Every message is reviewed carefully and helps us refine features, fix issues and improve the overall user experience. Your input shapes future updates and makes the site easier to use for everyone.